Terms of Service

Terms of Service

Effective Date: 15th June 2023

Please read these Terms of Service ("Agreement") carefully before using the services provided by Flinders Pet Services ("Flinders Pet Services," "we," or "us"). By accessing or using our dog daycare and dog boarding services ("Services"), you agree to be bound by the terms and conditions outlined in this Agreement. If you do not agree to these terms, you may not use our Services.

  1. Services

Services Offered

Dog Daycare: Flinders Pet Services offers a dog daycare facility where your dog can socialize, exercise, and interact with other dogs in a supervised and safe environment.

Dog Boarding: We provide overnight boarding services for dogs, ensuring they receive proper care, comfort, and attention in our facility.

Additional selective services: On request we can provide additional services such as transport, walking and basic grooming.

Reservations and Bookings
    • To utilise our Services, you must make a reservation in advance. Reservations can be made by contacting us via phone, email, or through our website.
    • Booking confirmations are subject to availability. We recommend making reservations well in advance, especially during peak seasons.
    • For dog boarding, details regarding payment will be provided during the booking process via an invoice. All invoices are to be paid by the due date indicated on the invoice. Failure to pay the invoice in full by this date may result in a cancelation of the booking.
    • For dog daycare payment is required in full on the day of the service.
    • We reserve the right to request a trial booking to assess the suitability of your dog as a client prior to accepting extended boarding or regular daycare bookings. Trial bookings are subject to availability and are to be paid at full rate by the dog owner as per our booking and payment terms. Trial stays are subject to all our standard terms of service.
    • Pet Requirements
      • All dogs must be up-to-date on vaccinations, it is the dog owner’s responsibility to inform us otherwise prior to engaging our services. We reserve the right to request proof of vaccination at any time.
      • All dogs must be up-to-date with worming, flea and tick prevention treatments. It is the dog owner’s responsibility to inform us if the dog is not treated. For long term bookings, it is the dog owner’s responsibility to provide adequate supplies and information to us should we need to administer treatments to maintain protection.
      • Dogs must be in good health and free from any contagious illnesses or parasites.
      • Dogs displaying aggressive behaviour or posing a threat to the safety of other dogs or staff may not be permitted to use our Services. It is the dog owner’s responsibility to inform us if the dog has a history of aggressive or threatening behaviour. We reserve the right to refuse or terminate a booking at anytime should the dog display such behaviour.
      • It is the dog owner’s responsibility to inform us if their dog is not desexed. We reserve the right to refuse a booking if the dog is not desexed.
      • No dog will be accepted when they are on heat. It is the dog owner’s responsibility to ensure a booking is not made during a period where their dog is expected to be on heat. Should a dog show signs of being on heat whilst in our care, we reserve the right to terminate the booking and request the owner organise collection of the dog immediately.
      • All dogs must be generally well behaved with basic training skills. Dogs showing signs of nuisance behaviour such as but not limited to, barking, resource guarding, aggressive play, antisocial behaviour, excess marking or poor toileting behaviour, and damage to property will not be accepted to the service. It is the dog owner’s responsibility at the time of booking to notify us if their dog has a history with such behaviours. We reserve the right to terminate a booking at any time should the dog begin to demonstrate any such nuisance behaviours.
      • The Owner declares that their dog utilising our services is registered with their local council and are booked in as the breed they are registered as.
      • It is your responsibility to inform Flinders Pet Services of any known allergies or intolerances your dog has. It is your responsibility to ensure any medication required to manage symptoms resulting from such allergies and/or intolerances is supplied in an adequate quantity for the duration of the stay. All medication is to be clearly labelled with the dog’s name and instructions on qty, time and method of administrating the medication.
      • It is your responsibility to inform Flinders Pet Services of any known medical conditions your dog has. It is your responsibility to ensure any medication required to manage such conditions is supplied in an adequate quantity for the duration of the stay. All medication is to be clearly labelled with the dog’s name and instructions on qty, time and method of administrating the medication.
    • Pet Care
      • We reserve the right to refuse entry of any animal at its sole discretion. If during the visit the Business considers your dog to be unwell and/or infectious, your dog will be isolated and you, and/or your secondary contact, will be notified immediately. Your dog will remain isolated until collection is arranged.
      • We will make reasonable efforts to ensure the safety, well-being, and comfort of your dog during their stay. However, we cannot be held responsible for any unforeseen accidents, injuries, or illnesses that may occur.
      • You authorise Flinders Pet Services to seek veterinary care for your dog in the event of illness or injury during their stay. All veterinary expenses incurred will be your responsibility.
      • You agree to provide accurate and detailed information regarding your dog's health, behaviour, and any specific requirements during the booking process. This information is crucial to ensure the proper care and safety of your dog.
      • It is your responsibility to provide suitable and adequate food for your dog for the duration of their stay. Instructions on the quantity of food to be provided and method of preparation is to be provided by the owner.
    • Payment and Cancellation
      • Payment for Services rendered must be made in accordance with the reservations and bookings section of this document.
      • Cancellations must be made within a reasonable timeframe before the scheduled reservation date. Failure to provide sufficient notice may result in a cancellation fee as follows:
        • For boarding stays 14 days or longer in duration, cancellations prior to 14 days from the commencement of the booking will not incur a cancellation fee. Cancellations within 14 days of the commencement date of the booking will incur a 50% cancellation fee of the total booking fee. Payment of the returned amount may be via electronic payment or as a credit on account for future service.
        • For boarding stays less than 14 days in duration, cancellations prior to 7 days from the commencement of the booking will not incur a cancellation fee. Cancellations within 7 days of the commencement date of the booking will incur a 50% cancellation fee of the total booking fee. Payment of the returned amount may be via electronic payment or as a credit on account for future service.
        • For daycare, cancellations are to be made no later than 24 hours prior to the commencement of the service. Where a cancellation is made within 24 hours of the service, the owner will receive a warning on the first instance. Should a late cancelation occur additional times, the owner will be asked to make payment for daycare services in advance and will not be eligible for refund for cancellations within 24 hours of the service commencement, or may be refused service.
      • Termination, cancelation or shortening in duration of services once commenced will not be refunded in any capacity.
    • Liability
      • By leaving you dog in the care of Flinders Pet Services to agree to all terms and conditions within this document.
      • Flinders Pet Services will exercise reasonable care and precautions to ensure the safety and security of your dog and their belongings. However, we are not liable for any loss, damage, theft, or injury that may occur during your dog's stay.
      • You agree to indemnify and hold harmless Flinders Pet Services and its employees from any claims, demands, losses, liabilities, or expenses arising out of your use of our Services.
      • You agree to be solely responsible for any and all acts or behaviour of your dog while it is in the Flinders Pet Services’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.
      • Under no circumstances will the Business, or its employees or agents, be held responsible for Canine Influenza, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Business.
    • Privacy Policy
      • We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our Services, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.
      • All photographic images or digital recordings taken of the facility, dogs and staff, together with their prints and their copyrights therein are the property of Flinders Pet Services. You understand and agree that you have no further rights to the material, including moral rights and the copyright, and that all material becomes the sole ownership of Flinders Pet Services.
    • Amendments
      • Flinders Pet Services reserves the right to modify or amend this Agreement at any time. Any changes will be effective as per the effective date at the top of this document.
  1. Website
    • Introduction

These Website Standard Terms and Conditions shall manage your use of our website, flinderspet.com.au ‘this website’.
These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
Minors or people below 18 years old are not allowed to use this Website.

  • Intellectual Property Rights

Other than the content you own, under these Terms, Flinders Pet and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.

  • Restrictions
    • You are specifically restricted from all of the following:
      – publishing any Website material in any other media;
      – selling, sublicensing and/or otherwise commercialising any Website material;
      – publicly performing and/or showing any Website material;
      – using this Website in any way that is or may be damaging to this Website;
      – using this Website in any way that impacts user access to this Website;
      – using this Website contrary to applicable laws and regulations, or in any way may cause harm to – the Website, or to any person or business entity;
      – engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
      – using this Website to engage in any advertising or marketing.
    • Certain areas of this Website are restricted from being accessed by you and Flinders Pet may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and it is your responsibility to maintain this confidentiality.
  • Your Content
    • In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Flinders Pet a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
    • Your Content must be your own and must not be invading any third-party’s rights. Company Name reserves the right to remove any of Your Content from this Website at any time without notice.
  • No Warranties
    • This Website is provided “as is,” with all faults, and Flinders Pet express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
  • Limitation of Liability
    • In no event shall Flinders Pet, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Flinders Pet, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.